The Rail Madad (help), an app launched by the Indian Railways in 2018, on Sunday came in great help to the rescue of two girls from the clutches of human traffickers.
While sharing a picture of the rescued girls, who were being trafficked, the Northeast Frontier Railway (NFR) on its Twitter handle said some passengers used the Rail Madad mobile app to report about suspected trafficking of girls in 15955 Brahmaputra Mail on Sunday.
On being alerted through the Rail Madad, the Railway Protection Force (RPF) personnel of the Northeast Frontier (NFR) swung into action and carried out an operation in the 15955 Brahmaputra Mail.
Within a short period, the Railway Protection Force team was able to detect and detain the suspected human trafficker and rescued the girls at New Jalpaiguri.
The NFR tweeted: “RailMadad mobile App to report suspected trafficking of girls in 15955 Brahmaputra Mail yesterday. RPF, NFR swung into action, detected and detained the suspected trafficker and rescued the girls at New Jalpaiguri.”
Passenger used #RailMadad mobile App to report suspected trafficking of girls in 15955 Brahmaputra Mail yesterday. RPF, NFR swung into action, detected and detained the suspected trafficker and rescued the girls at New Jalpaiguri
Use #RailMadad to lodge complaints/ suggestions pic.twitter.com/q3N8CRbd0p— Northeast Frontier Railway (@RailNf) February 17, 2020
The NFR has urged the railway passengers to use the Rail Madad “to lodge complaints” and provide suggestions.
Railway minister Piyush Goyal launched two mobile apps, namely, Rail Madad and Menu on Rails on June 11, 2018 in line with the ‘Digital India’ initiative of Prime Minister Narendra Modi.
According to the Indian Railways, moving towards modernization and Digital India, ‘Rail Madad’ app is a one-point solution for the railway passengers.
The Rail Madad app also won silver prize in ‘Excellence in providing citizen centric delivery’ category at the ‘23rd National Conference on E-Governance’.
The app registers a complaint with minimum inputs from passenger, issues unique ID instantly and relays the complaint online to relevant field officials for immediate action.
The action taken on complaint is also relayed to passenger through SMS, thus fast tracking the entire process of redressal of complaints through digitisation.