The Ministry of labour and employment on Tuesday set up 20 control rooms on pan India basis to address wage related grievances of workers amid the coronavirus pandemic.
The workers, especially migrant labourers, are the worst sufferers among due to the lockdown as a large number of them either faced pay cut or job loss.
According to an International Labour Organisation assessment, 40 crore informal sector workers in India could be pushed deeper into poverty due to this lockdown.
The ministry said that the control rooms have been set up to address wage related grievances of workers employed in Central Sphere and to mitigate the problems of migrant workers through coordination with various state governments.
“Ministry of Labour and Employment has set up 20 control rooms under the Office of Chief Labour Commissioner (CLC) on pan India basis due to issues arising in the backdrop of Covid-19,” it said in a statement.
These call centers can be accessed by the workers through Phone numbers, Whatsapp and Emails.
The control rooms are being managed by Labour Enforcement Officers, Assistant Labour commissioners, Regional Labour Commissioners and Deputy Chief Labour Commissioners of the respective regions, it added.
The functioning of all 20 call centres is being monitored and supervised by Chief Labour Commissioner (C) of Head Quarter on daily basis, the ministry said.
“All the concerned officers/officials have been advised to adopt a humane approach to assist the aggrieved workmen to the maximum possible extent and ensure delivery of timely relief to the needy ones,” it added.