Guwahati: Assam Chief Minister Himanta Biswa Sarma on Thursday apologised to a person on Twitter after the latter complained of receiving an inflated electricity bill.
Responding to the grievances of a consumer, Chief Minister Sarma himself looked into the matter and publicly apologised to her for the “inconvenience caused”.
A consumer of the state-run Assam Power Distribution Company Ltd (APDCL) had recently tagged Sarma and his office on Twitter, and complained about a high monthly bill.
“We have received a staggering bill of Rs 44000 from @apdclsocial despite 1 KW load in June. When complain lessen to rs 21000,” she tweeted.
In response, the chief minister said he would examine the issue “immediately”.
He later said the meter reading was correct and done under ‘Esuvidha’.
“However, it is a case of accumulated readings, as the consumer was under billed by Meter reader named Sri Dilip Rajkhowa. The matter came to light that the meter reader didn’t prepare the bill on actual consumption.
“As a result, you received an enhanced bill. My apology for inconvenience caused,” he tweeted.
APDCL consumers across Assam have been complaining in recent months about “inflated” bills after they installed ‘smart meters’, which are prepaid.
The Power Department has maintained that the meters are not faulty, and normal monthly charges will be levied in a month or two after adjustment of the previous dues.