In view of cancellation of all passenger trains and all passenger ticketing up to April 14, the Indian Railways has decided to give a full refund for all tickets for journey period from March 21 to April 14.
These instructions shall be in addition to and in continuation of the relaxations in Refund Rules vide instructions dated 21-03-2020.
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The procedure for grant of refund shall be as follows:
- Counter booked PRS Tickets:
- Tickets cancelled prior to March 27: TDR (Ticket Deposit Receipt) to be filed by the passenger with journey details by filling a form to Chief Commercial Manager (CCM)(Claims) or Chief Claims Officer (CCO) of any Zonal Railways Head Quarters up to the period June 21, 2020, for availing balance refund amount. Railways shall provide a utility through which the passenger can avail refund of balance amount so deducted during cancellation of such tickets.
- Tickets cancelled after 27-03-2020: Full refund shall be payable in respect of all such cancellation.
- E-tickets:
- Tickets cancelled prior to 27-03-2020: Balance refund amount shall be credited to the account of the passenger from which tickets was booked. IRCTC shall prepare a utility for providing the balance refund amount.
- Tickets cancelled after 27-03-2020: Full refund shall be payable in respect of all such cancellations for which provisions have already been made.