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The State Bank of India (SB) has recently issued some guidelines to help the customers protect their accounts from card skimming and phishing.

For SBI account holders, the bank has given a list of dos and don’t to help customers prevent any such untoward incident.

Useful tips to prevent any phishing attack

  • Ensure that the URL in your browser address bar begins with ‘https’.
  • The address or status bar displays the padlock symbol. Click the padlock to view and verify the security certificate.
  • The address bar turns green indicating that the site is secured with an SSL Certificate that meets the Extended Validation Standard.

(SSL is compatible for IE 7.0 and above, Mozilla Firefox 3.1 and above, Opera 9.5 and above, Safari 3.5 and above, Google Chrome).

Phishing is a fraudulent attempt, usually made through email, phone calls, SMS, etc seeking your personal and confidential information.

SBI or any of its representatives never sends you email/SMS or calls you over the phone to get your personal information, password or one time SMS (high security) password.

Any such e-mail/SMS or phone call is an attempt to fraudulently withdraw money from your account through Internet Banking.

Never respond to such an email/SMS or phone call.

Report immediately on if you receive any such email/SMS or call.

Please lock your user access immediately, if you have accidentally revealed your credentials.

Never disclose via text message any personal information, including account numbers, passwords, or any combination of sensitive information that could be used fraudulently.

Use caution if you receive a text message expressing an urgent need for you to update your information, activate an account, or verify your identity by calling a phone number or submitting information on a web site.

These messages may be part of a phishing scam conducted by fraudsters to capture your confidential account information and commit fraud.

Get in the habit of looking at a website’s address line and verify if it displays something different from the address mentioned in the email.

Regularly update your computer protection with anti-virus software, spyware filters, e-mail filters and firewall programs.

As a general rule, be suspicious when receiving any unsolicited incoming communication/phone call asking your personal or financial information or asking to update them on a site.

Contact your bank directly through official channels available to verify the authenticity of those calls.

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