The country’s fuel giant, Indian Oil Corporation (Indian Oil), has adopted 2018 as the ‘Year of Trust.’
From Pradhan Mantri Ujjwala Yojana (PMUY) to daily price revision of petrol & diesel, to the decision to leapfrog BS-VI fuels supply to Delhi by April 1, 2018, two years before its actual implementation date, are a few instances where policy-makers trusted the delivery potential of Indian Oil, stated a press communique issued from Indian Oil Corporation, Digboi.
“The observance of 2018 as the ‘Year of Trust’ is a unique opportunity to sustain the Company’s trust among its customers and stakeholders by enhancing our capabilities and our integrity, as individuals and as an organization,” said Indian Oil Chairman, Sanjiv Singh while unveiling the corporate theme for the year 2018.
“Backed by our inherent strengths as a team and as an organization, it would be a great project to make trust an enduring value across our supply chain,” he added.
Every second Indian is served by Indian Oil employees, channel partners and their team members through more than 47,000 customer touch points.
“Our core values inspire us to give our best. Among these, trust is the keystone and the active DNA of our organisational culture,” said Singh.
The decision follows the tradition started by the organization in the year 2016 of adopting calendar year-based on Indian Oil’s corporate values – Care, Innovation, Passion and Trust – when the organization completed 10 years of formalizing the corporate Core Values.
Year 2016 was the ‘Year of Core Values’, while the year 2017 was observed as the “Year of Innovation and Technology.’
Starting from refineries and pipeline networks to bulk storage terminals and fuel stations, adoption of smart technologies, e-portals for customer convenience and efficient use of SAP have resulted in greater efficiency.
Now, a full-fledged CRM (customer relationship management) solution is being implemented to engage more closely with customers. Indian Oil during 2017 also selected 11 innovative research proposals for support with its start-up fund.
The resolution to adopt 2018 as ‘Year of Trust’ comes at a particularly important moment as India joins countries like France and China to stand by the accord to meet the challenge for a low-carbon sustainable future in the COP-23 Bonn Summit held in November, 2017.
For India, moving in consonance with the commitment would mean an increased share of natural gas and renewables in the future energy mix. Being a market leader, Indian Oil will be once again leading this national agenda in the coming years. This was stated in a press release.
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