Indian Railways has recently started WhatsApp communication for the railway passengers to order food through e-catering services.
Business WhatsApp number +91-8750001323 has been started for the purpose of making its e-catering services more customer-centric
The IRCTC is delivering meals on certain routes through WhatsApp number +91 8750001323 and the facility is now being planned to be extended to other trains
“To begin with, WhatsApp communication has been implemented for e-catering services on selected trains and passengers and based on customer feedback and suggestions, Railways will enable the same on other trains too,” the Railways said in a statement
The Railways have initially planned two stages implementation of e-catering services through WhatsApp Communication and the first phase has already been operated
In the first phase, a Business WhatsApp number sends a message to the customer booking e-ticket for opting for e-catering services through clicking the link www.ecatering.irctc.co.in.
They are then able to book meals of their choice from the restaurants available at stations enroute directly through the e-catering website of IRCTC without even requiring to download its App.
The second phase which is yet to be implemented will be enabled to become an interactive two way communication platform for the customer
In this phase, an AI power chatbot will handle all queries of e-catering services for the passengers and will also book meals for them.
This facility will allow passengers to avail fresh food very easily from the train within a less period of time