RBI’s new rules for Credit Cards and Debit Cards

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RBI released master directions for Credit and Debit Card issuance on April 21

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The new directions shall be effective from July 1, 2022

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Banks not to issue unsolicited credit cards or upgrade cards without consent of customer

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Card issuers not to harass customers during recovery of dues from customers

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Card-issuers shall ensure that its collection agents refrain from intimidation or harassment

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Banks with net worth of over Rs 100 crore can do Credit Card business

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Regional Rural Banks can also issue Credit Cards in collaboration with sponsor bank

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Co-branded cards shall indicate it has been issued under a co-branding arrangement

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Co-branding partner shall not advertise/market the co-branded card as its own product

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Banks shall provide options for disabling or blocking cards through mobile banking, internet banking, SMS, IVR or any other mode

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NBFCs shall not undertake Credit Card business without approval from RBI

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Card-issuers shall seek OTP based consent for activating a Credit Card

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Banks can introduce insurance cover to take care of the liabilities like lost cards, card frauds, etc

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Loans offered through credit cards are to be in compliance with RBI instructions

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Card-issuers to ensure that credit limit as per to the cardholder

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Card-issuers may issue credit cards and add-on cards wherever required.

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Request for closure of Credit Card shall be honoured within 7 working days

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If Credit Card is not used for more than 1 year, it will be closed after intimating the cardholder

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There shall no hidden charges while issuing Credit Cards

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RBI asked card issuers to put in place a grievance redressal mechanism and publicise it widely

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