To ensure faster resolution of the issues of the drivers and transporters engaged in goods supply during lockdown, the Centre has decided to use the control room of the Union home ministry.
The Centre has resolved to depute highway ministry officials in the control rooms set up under the Union home ministry.
The control room number launched by the Union home ministry is 1930.
The number has been made available for the benefit of the drivers/transporters, carrying essential goods including empty trucks, to lodge any complaint pertaining to the lockdown.
In addition, the helpline number of the National Highways Authority of India (NHAI) – 1033 – is also available for national highway related grievances.
The development came after Road Transport and Highways Minister Nitin Gadkari held a meeting with officials of state transport departments where the issues of transporters and drivers were discussed.
“In order to ensure faster resolution of the complaints/issues of the drivers / transporters on passage of goods carriers including empty trucks for inter-state movement across the country during lockdown, Union Government has decided to utilize the control room of Ministry of Home Affairs where officers of the Ministry of Road Transport and Highways (MoRTH) are also being deputed for this purpose,” the Ministry of Road Transport & Highways said.
“MORTH, NHAI, Transport Departments of the States / UTs, Transport Associations will take necessary steps to provide information to the drivers / transporters,” said the ministry statement.
“The officials deputed from MORTH in the MHA control room will assist in complaint/ grievance resolution relating to the transport sector / drivers. The MoRTH officials would also compile the daily report on such complaints received,” it further added.
The movement during the lockdown is governed by the orders and guidelines of the Ministry of Home Affairs (MHA).