In view of the ensuing Nagaland Assembly polls, a comprehensive, robust and reliable Public Grievance Redress System has been developed to provide a common platform for all complaints, grievances, concerns and suggestions lodged by any member of the public, including various stakeholders like political parties, candidates, civil society groups etc. The Media Cell of the Nagaland CEO stated this in a press release on Tuesday.
This Public Grievance Redress System is one of the new IT applications being used not only for improved facilitation of the various stakeholders like electors, election managers, political parties and candidates but also to ensure efficient and effective monitoring of various election processes and redressal of public grievances, the CEO release stated.
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In Public Grievance Redress System, a citizen has the multi-modal facility to lodge any election-related complaint via bouquet of channels/sources like website, e-mail, letter, fax, SMS, call centre (Number 1950), etc.
It also stated that a single-window system also has been developed for giving election-related permissions/clearances within 24 hours. In this system, candidates and political parties can apply for permissions for meetings, rallies, vehicles, temporary election office, loudspeakers etc. at a single location where back-end convergence of various authorities/departments has been done.
This system is put in place at every Returning Officer level in each sub-division and it will provide for applying, processing, granting and monitoring permissions in a synergistic manner.
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This is an IT-based Vehicle Management System with the facility of issuance of requisition letters for vehicles, capturing of vehicle details with address, mobile number and bank details of owner and driver, transfer of vehicles from one district to another district, etc.
An e-Atlas (GIS maps) has been prepared for the 60-Assembly constituencies of the State. GIS maps contain PC layers, AC layers, polling stations layers with information of DEOs, ROs, BLOs and AMF, vulnerable and critical polling stations, etc., it further added.