Nagaland police has initiated in-house measures to improve interaction with the public, both qualitatively and geographically.
Nagaland DGP Rupin Sharma, in a press communiqué, on Wednesday said police do not work in isolation, and hence it is important that citizens should know their rights and duties.
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The DGP said a short list of activities on the police-public interface has been drawn up. He has requested everyone to help the police transform themselves and establish rule-based order in the society.
“We are your friends but we can also commit mistakes. While we try to rectify, it is requested that public should cooperate and help us improve our image and functioning,” the state police chief stated while seeking cooperation, feedback, advice and queries from the public.
As per the citizens’ charter released by the DGP, once the FIR is registered a copy of it is provided free of cost to the complainant. The final outcome of the investigation of the case filed by the complainant is provided to him/her free of cost, it added.
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The applicant for passport, arms license, character verification is not required to come to the police station for verification and no money is required to be paid for this purpose to any police officer, the charter stated.
It said action on receiving information about a missing person has to be taken at once at police station and immediate registration of FIR has to be done under proper sections of law for all missing minors who are below 18 years.
It further said all citizen-specific services are to be rendered free of cost. These include tenant verification, domestic help verification, employee verification, character verification for jobs or passports etc., foreigners’ registration (C-Form), event performance, missing person, lost property, recovery of stolen vehicles/property from any place (not even transportation charges), checking or verification of any documents by police etc.
Other security duties performed by police without any cost to public are vehicle checking at motor vehicle check posts (MVCPs) or static police check points from time to time, hotel checking, arms or arms license checking, inner line permit, execution of warrants or summons issued by Mak Court, traffic management, registration of FIR on any information revealing the commission of a cognizable offence, fines/penalty at the time of release from police custody or lock-up or prison, complaint made to police either as FIR or general duty entry.
The DGP urged the public to ask for his identity and also a printed/hand written receipt if any police officer asks for any fine or penalty.