Bharti Airtel (Airtel), India’s premier communications solutions provider, on Friday announced the launch of its latest innovation ‘Airtel Black’ – India’s first all-in-one solution for homes.
Airtel Black was launched during a virtual event.
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“In today’s world, the customer’s home has become the single place for both work life and personal life,” the company said.
The need for high-speed data, the need for entertainment at home and the need for seamless connectivity on mobile, is now one holistic need. Yet these services have been bought and managed, as individual services, it added.
“Customers have expressed their frustration on multiple bills to be paid on different due dates across the months, services getting switched off due to forgotten recharges, and difficulty in managing services from multiple local service providers. We decided to innovate to solve this customer problem,” the company said.
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Airtel Black is the new program for discerning and quality-seeking customers.
A customer can bundle 2 or more of Airtel services (Fiber, DTH, Mobile) together to become Airtel Black – which entitles the customer for one single bill, one Customer Care number with a dedicated team of relationship managers, and priority resolution of faults and issues.
All of these come with a value of zero-switching and installation costs coupled with free service visits for life.
Airtel Black elevates the customer experience with a host of industry-first features:
Airtel Black is super convenient and liberates customers from the hassle of managing multiple bill payment dates, navigating customer care IVRs, or interacting with separate service providers.
A customer will connect to a care representative within 60 seconds of calling. The team of experts managing the customer relationship keeps in touch for all the requirements of the customer and solves them on a priority basis.
All service visits needed for your service come to you on priority, and free of charge.
Airtel Black also helps customers enjoy uninterrupted TV viewing, due to DTH being offered as a billed service. All the user needs is to pay their one bill monthly.
Airtel Black offers a simple feature where users have full choice of selecting their suitable plans for each service, and then bundle them together for billing.
The director (Marketing and Communications), Bharti Airtel, Shashwat Sharma said, “Airtel Black is another step in our obsession for solving our customer problems at Airtel.”
“This squarely addresses the need for convenience and peace of mind for our customers, as they navigate their lives in the new normal.”
“As an integrated operator, Airtel is uniquely positioned to deliver an exceptional experience on all home services – Fiber, DTH and Mobile, to our customers. And Airtel Black is focussed on doing just that,” he added.
How to get Airtel Black?
The customers need to download the Airtel Thank app and get an Airtel Black plan or make his/her own plan by bundling the existing services.
One can visit the nearby Airtel store and the company’s teams will help the customer get on to Airtel Black.
One can also give a missed call at 8826655555 and an Airtel executive will reach out to the customer to upgrade the connection to Airtel Black.
For more details, one can visit https://www.airtel.in/airtel-black.