Guwahati: Nagaland Police is preparing to introduce an online complaint portal within the next two weeks, aimed at making it easier for citizens to file grievances and track the progress of their complaints.
Director General of Police Rupin Sharma announced the initiative on Tuesday during a state-level meeting on violence against women and children.
The proposed portal will serve as a common platform for registering complaints, regardless of whether a matter ultimately falls under criminal or civil jurisdiction. Once a complaint is filed, the concerned police station will assign it to an officer for an initial assessment.
After the preliminary inquiry, the complaint will be categorised according to its nature. If the matter involves a cognisable offence, police will proceed with registration of an FIR. In non-cognisable cases, the complainant may be directed to approach a magistrate, while disputes falling outside police jurisdiction will be handled through the appropriate channels.
The portal will also include a complaint-tracking facility, enabling citizens to monitor the action taken by police. Complainants will be able to check whether an FIR has been registered and, where applicable, access the inquiry report.
Senior police officers will also be able to monitor complaints received from different parts of the state through the system, strengthening oversight of how grievances are addressed at the police-station level.
Sharma said the digital system could be particularly useful in cases involving domestic violence, stalking, harassment and offences against children. A record of repeated complaints, he said, could help authorities identify recurring patterns and take preventive measures.
The DGP also stressed the importance of reporting crimes, particularly offences against women and children. He said under-reporting makes it difficult for authorities to assess the actual extent of such crimes and plan resources and interventions accordingly.
Sharma cautioned community organisations, NGOs and customary institutions against attempting to resolve serious criminal cases through informal settlements. He stressed that offences such as rape and stalking must be handled through the formal legal system.
The meeting also highlighted data on cases involving women and children in Nagaland.
Social Welfare Director Tosheli Zhimomi said One-Stop Centres recorded 311 cases of gender-based violence during the last financial year, while the Women Helpline registered 144 cases.
Under Mission Vatsalya, Child Welfare Committees dealt with 640 cases involving children in need of care and protection during 2025-26. Juvenile Justice Boards, meanwhile, handled 56 cases involving children in conflict with law.
The Child Helpline 1098 recorded 2,632 cases between September 2023 and March 2026, highlighting the need for coordinated action involving police, social welfare agencies, legal services authorities and civil society organisations.